Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment.
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
All UK orders are normally despatched to the delivery address that you supply within 14 days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order.
Supply of Goods
Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order.
The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.
We accept the return of all items only if they are returned within 14 days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights. Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.
All cancellations must be in writing and e-mailed to email@example.com.
If you need to contact us, please email firstname.lastname@example.org. Alternatively, you can telephone us on 01262 672293 or write to Carnaby House Farm, Carnaby, Bridlington, YO16 4UJ.
Errors & Omissions
Gold from the Wold Limited cannot be held responsible for any errors or omissions contained within the website.